Questions before ordering? Check here first!
Here at the Fountain Can we do answer questions from our customers. Take a minute to look over this page, if your question is not here feel free to contact us. You can call, email or use the Live Chat option, and we will be glad to help. |
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Do you guarantee your products or services?
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Yes, we offer a 30 day satisfaction guarantee on all products as long as you return the product in good condition with the original packaging materials. Please call for a return number.
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What if I don't want to give my credit card over the Internet?
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That's fine, simply continue through the ordering process until it asks you for a credit card number, then simply choose "check" or "phone" as a payment option and we will receive your order electronically. You can then give us your credit card number over the phone, or write us a check, and as soon as we receive payment, we'll ship your order.
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My husband has promised to build me a watering can fountain. Do you sell plans or kits for your fountains?
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The construction of the watering can fountain appears to be fairly simple. I have designed my fountains for ease of operation and little to no maintenance. I hold my design to be a cut above other available fountains and therefore do not sell plans. However, As information to all husbands and other mechanically inclined to build their own fountain, I have priced my fountains at about $15.00 over what it would cost to purchase the materials (retail) to build your own fountain (assuming you have the tools required for construction).
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Are the pumps included in the price of the fountain?
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Yes. All fountains are shipped with the pump installed.
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Can the fountains be used indoors?
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Certainly. For those that are concerned about water droplets splashing out of the galvanized watering can fountain a guard can be purchased to minimize or eliminate this from occurring. The guard is internal to the watering can and cannot be seen.
Other fountains have smooth flowing water with little to no splashing.
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Is it possible to order a fountain with a longer cord length for the pump?
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Not on the galvanized watering can or bucket fountains. The manufactured fountain kits however have a standard 16 foot cord length.
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Do the pumps require frequent cleaning or maintenance?
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No. The pumps chosen for the fountains require little to no maintenance. If fountains are used in areas prone to leaves or other debris falling inside the fountain, you may have to change the water when you notice any flow restrictions. I have fountains, that I leave outside during the winter and the water freezes. After the water thaws, the pumps work fine. This is one example of how resilient the pumps are to climate conditions.
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What is your cancellation policy?
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There are several things to consider before you order. If we have a customer who orders on the web site using a credit card and then cancels that order before we ship the order, the purchase price is refunded less any of the credit card processing fees we incur for the transaction.
If an order has been shipped when a customer decides to cancel we will make every effort to intercept the order. Any shipping charges however will not be refunded to the customer.
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